Frequently Asked Questions (FAQ) – BinzMart.com

What is BinzMart.com?

BinzMart.com is an online shopping platform offering a wide range of products including fashion, electronics, home essentials, and more. We work with trusted suppliers, including Temu, to deliver high-quality items directly to your doorstep across Saudi Arabia.

Where do you ship to?

We currently ship orders within Saudi Arabia. Some items may also be available for international delivery. Shipping availability depends on the product and your location.

How long does delivery take?

Shipping times vary based on product type and supplier.

  • Local products: 3–7 business days

  • Dropshipped items (via Temu): 7–21 business days

Tracking information will be provided as soon as your order is shipped.

How can I pay for my order?

We offer multiple secure payment options:

  • PayPal

  • Payoneer

  • Debit/Credit Cards (via secure payment gateways)

Your payment information is encrypted and never stored on our servers.

Is it safe to shop on BinzMart.com?

Yes. BinzMart.com uses SSL encryption and trusted payment gateways like PayPal and Payoneer to ensure secure and protected transactions.

How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email or WhatsApp. You can use it to check the delivery status on our Order Tracking page or directly on the shipping provider’s website.

 Can I return or exchange an item?

Yes. You can return most items within 7 days of delivery.
 To qualify:

  • The item must be unused and in original packaging

  • Returns must be approved via our Return Request Form

Please note: return shipping is typically paid by the customer unless the product is faulty or incorrect.

What if I receive a damaged or wrong item?

If you receive a defective, damaged, or incorrect product, contact our support team within 48 hours of delivery with photos and order details. We will resolve the issue through refund or replacement at no extra cost.

 Can I cancel my order after placing it?

Orders can only be cancelled within 6 hours of placing them, as we begin processing immediately. After that, cancellation or changes may not be possible. Please contact our support as soon as possible.

 Do you offer bulk or wholesale purchases?

Yes, we do offer bulk pricing for select items. Please contact us at support@binzmart.com with your requirements and our team will assist you with pricing and availability.

 Why are some items delivered separately?

Some products are shipped directly from suppliers (like Temu) and may arrive in separate packages. This ensures faster delivery and better product tracking.

 Are there any hidden fees or customs charges?

No hidden fees on domestic orders. However, if you're ordering internationally, your country’s customs office may apply taxes or duties. BinzMart is not responsible for these additional charges.

 What is Temu dropshipping and how does it affect my order?

Temu is a global dropshipping platform we partner with for certain products. Items shipped via Temu may:

  • Take longer to arrive (7–21 days)

  • Ship separately from other items

  • Come with international packaging

Rest assured, we provide full customer support for all Temu-sourced items.

 How do I contact customer support?

You can reach us through:
 📧 Email: info@binzmart.com
 📱 WhatsApp (if applicable)
 🛒 Or our Contact Us page

We aim to respond to all inquiries within 24–48 hours.